1. Acceptance of Terms

By visiting, browsing, or otherwise using this Website, you enter into a legally binding agreement with . These Terms apply to all visitors, users, and others who access or use the Website, whether for informational purposes, making reservations, accessing promotional content, or any other purpose.

We reserve the right to amend, update, or replace these Terms at any time at our sole discretion. Any changes will be effective immediately upon posting to this Website with a revised "Last Updated" date. Your continued use of the Website following the posting of any changes constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically to stay informed of any updates.

These Terms are to be read in conjunction with our Privacy Policy and any other policies or notices published on this Website. In the event of any inconsistency between these Terms and any other document, these Terms shall prevail to the extent of the inconsistency, unless expressly stated otherwise.

2. Eligibility and Age Restriction

Access to and use of this Website, as well as the facilities, services, and gaming activities offered by Delquessa Grand Retreat, is strictly restricted to individuals who are 18 years of age or older. By accessing or using this Website, you represent and warrant that you are at least 18 years of age.

In accordance with the Interactive Gambling Act 2001 (Cth), the Casino Control Act 1982 (Qld), and all other applicable Australian laws and regulations governing gambling and gaming activities, we are legally prohibited from providing gambling-related services or information to persons under the age of 18.

• If you are under 18 years of age, you must not use this Website, attempt to make bookings, access gaming-related content, or engage with any services offered through this Website.
• We reserve the right to request proof of age at any time and to terminate or restrict access to any user whom we reasonably believe to be under the minimum age requirement.
• Parents and guardians are responsible for monitoring and restricting the access of minors to this Website and related services.
• Any reservation, registration, or transaction completed by a person under 18 years of age will be considered void and may result in the refusal of service upon arrival at our premises.

We strongly support responsible gambling and encourage users to visit the Gambling Help Online website at www.gamblinghelponline.org.au or call 1800 858 858 for free and confidential support.

3. User Obligations

As a condition of your access to and use of this Website, you agree to comply with all applicable Australian laws, regulations, and ordinances, including but not limited to those governing online conduct, gambling, privacy, and consumer protection. You further agree to the following obligations:

3.1 Lawful Use

• You must use this Website only for lawful purposes and in a manner that does not infringe the rights of any third party.
• You must not use this Website to engage in any fraudulent, deceptive, or misleading conduct.
• You must not use this Website in any way that violates the Criminal Code Act 1995 (Cth), the Spam Act 2003 (Cth), or any other applicable Commonwealth or Queensland legislation.

3.2 Account and Registration

• If you register an account or create a user profile on this Website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
• You must provide accurate, current, and complete information when registering or making a reservation.
• You must promptly notify us of any unauthorised use of your account or any breach of security.
• You must not create an account on behalf of another person without their express authorisation.

3.3 Prohibited Conduct

You must not, under any circumstances:

• Transmit or upload any content that is unlawful, defamatory, obscene, offensive, harassing, threatening, or otherwise objectionable.
• Introduce or attempt to introduce any virus, malware, ransomware, spyware, trojan, or other harmful code to this Website or its underlying systems.
• Attempt to gain unauthorised access to any part of the Website, its servers, networks, or databases.
• Use automated tools, bots, scrapers, crawlers, or similar technologies to access, copy, or monitor any portion of the Website without our prior written consent.
• Reproduce, duplicate, sell, resell, or exploit any portion of the Website for commercial purposes without our express written authorisation.
• Impersonate any person or entity, including any employee or representative of .
• Engage in any conduct that could damage, disable, overburden, or impair the functionality or performance of this Website.

3.4 Intellectual Property

All content on this Website, including but not limited to text, images, graphics, logos, icons, audio clips, video footage, and software, is the property of or its licensors and is protected by the Copyright Act 1968 (Cth) and other applicable intellectual property laws. You must not reproduce, modify, distribute, or otherwise use any content from this Website without our prior written consent, except as permitted by law.

3.5 Responsible Gambling

• You acknowledge that gambling involves inherent financial risk and that losses are possible.
• You agree to gamble only within your financial means and to set personal limits on time and expenditure.
• You agree not to use this Website or our gaming facilities while under the influence of alcohol or other substances that impair your judgment.
• You acknowledge that it is your sole responsibility to ensure that engaging in gambling activities is lawful in your jurisdiction.

4. Disclaimer of Warranties

This Website and all content, services, and materials available through it are provided on an "as is" and "as available" basis, without any representations or warranties of any kind, either express or implied. To the fullest extent permitted by Australian law, including the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), expressly disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Any warranty that the Website will be available at all times, uninterrupted, secure, or error-free.
• Any warranty regarding the accuracy, completeness, reliability, timeliness, or suitability of any content or information displayed on the Website.
• Any warranty that the Website or its servers are free of viruses or other harmful components.

Nothing in these Terms is intended to exclude, restrict, or modify any rights or guarantees you may have under the Australian Consumer Law that cannot be excluded by agreement. To the extent that any statutory guarantees apply to services we provide, our liability for a failure to comply with such a guarantee is limited, to the extent permitted by law, to the re-supply of the relevant services or the payment of the cost of having the services re-supplied.

5. Limitation of Liability

To the maximum extent permitted by applicable Australian law, Delquessa Grand Retreat Hospitality Pty Ltd, its directors, officers, employees, agents, contractors, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or in connection with:

• Your access to, use of, or inability to access or use this Website or any content, features, or services offered through it.
• Any errors, omissions, inaccuracies, or incompleteness of content on this Website.
• Any unauthorised access to or alteration of your data or transmissions.
• Any conduct or content of any third party accessible through links on this Website.
• Any interruption, suspension, or termination of the Website or any part thereof.
• Any loss or damage arising from your participation in gaming or gambling activities at our premises or through any online platform.
• Any loss of profits, revenue, data, goodwill, or other intangible losses, even if we have been advised of the possibility of such damages.

Where liability cannot be excluded under the Australian Consumer Law or other applicable legislation, our total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Website shall, to the fullest extent permitted by law, be limited to the greater of AUD $100 or the total amount paid by you to us in the three (3) months preceding the event giving rise to the claim.

This limitation of liability applies regardless of the legal basis for the claim, including negligence, breach of contract, misrepresentation, or any other cause of action.

6. Third-Party Links and Content

This Website may contain hyperlinks to external websites or resources operated by third parties. These links are provided for your convenience only. does not endorse, control, or assume any responsibility for the content, privacy policies, practices, or availability of any third-party websites. Your access to and use of any third-party website is entirely at your own risk, and you should review the applicable terms and privacy policies of those websites before using them.

7. Privacy

Your privacy is important to us. The collection, use, and disclosure of your personal information through this Website is governed by our Privacy Policy, which is incorporated into these Terms by reference. We handle all personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained therein. By using this Website, you consent to the collection and use of your personal information as described in our Privacy Policy.

8. Dispute Resolution

8.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them, or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the State of Queensland and the Commonwealth of Australia, without regard to any conflict of laws principles.

8.2 Jurisdiction

You irrevocably submit to the exclusive jurisdiction of the courts of Queensland, Australia (including the Supreme Court of Queensland and, where applicable, the Federal Court of Australia) for the resolution of any disputes arising out of or in connection with these Terms or your use of this Website. Nothing in this clause limits our right to seek urgent injunctive or other equitable relief in any court of competent jurisdiction.

8.3 Informal Resolution

Before initiating any formal legal proceedings, you agree to contact us in good faith to attempt to resolve any dispute informally. Please direct any complaints or concerns to us in writing at:

• Legal Entity:
• Address:
• Website: delquessagrandretreat.com

We will use reasonable endeavours to acknowledge your complaint within five (5) business days and to work with you to achieve a fair and timely resolution.

8.4 Mediation

If a dispute cannot be resolved informally within thirty (30) days of your initial written notice to us, either party may refer the matter to mediation administered by a mutually agreed mediator or, failing agreement, by the Queensland Law Society or another recognised dispute resolution body in Queensland. The costs of mediation shall be shared equally between the parties unless otherwise agreed or ordered.

8.5 Regulatory Bodies

Nothing in these Terms prevents you from lodging a complaint with a relevant regulatory authority, including but not limited to the Australian Competition and Consumer Commission (ACCC), the Queensland Office of Liquor and Gaming Regulation (OLGR), or the Office of the Australian Information Commissioner (OAIC), as applicable.

9. Termination of Access

reserves the right, at its sole discretion and without prior notice, to suspend, restrict, or permanently terminate your access to this Website if we determine that you have breached any of these Terms, violated any applicable law or regulation, or engaged in conduct that is harmful to us, other users, or any third party. Upon termination, all licences and rights granted to you under these Terms shall immediately cease.

10. General Provisions

10.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies or notices published on this Website, constitute the entire agreement between you and with respect to your use of this Website and supersede all prior or contemporaneous communications, representations, and agreements, whether oral or written.

10.2 Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

10.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if made in writing and signed by an authorised representative of .

10.4 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may freely assign or transfer our rights and obligations under these Terms without restriction.

10.5 No Partnership or Agency

Nothing in these Terms shall be construed as creating a partnership, joint venture, agency, employment, or franchise relationship between you and .

11. Contact Us

If you have any questions, concerns, or feedback regarding these Terms of Use, please do not hesitate to contact us:

• Company:
• Trading As: Delquessa Grand Retreat
• Registered Address:
• Website: delquessagrandretreat.com

These Terms of Use were last reviewed and updated on 1 July 2025 and are effective as of that date.