1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet, or other internet-enabled device) when you visit a website. They are widely used by website operators to make websites work efficiently, to improve the user experience, and to provide reporting information.

Cookies set by the website owner (in this case, ) are called "first-party cookies". Cookies set by parties other than the website owner are called "third-party cookies". Third-party cookies enable third-party features or functionality to be provided on or through the website (such as advertising, interactive content, and analytics).

Cookies may be either "persistent" cookies or "session" cookies:

• Persistent cookies remain on your device for a set period of time (as specified in the cookie) and are activated each time you visit the website that created that particular cookie.
• Session cookies are temporary cookies that are only stored on your device during your browsing session. They expire and are automatically deleted when you close your browser.

In addition to cookies, we may use similar technologies such as web beacons (also known as "pixel tags" or "clear GIFs"), local storage objects, and other tracking technologies that function in a similar way to cookies. For the purposes of this Cookie Policy, we use the term "cookies" to refer to all such technologies collectively.

2. Why Do We Use Cookies?

We use cookies and similar tracking technologies for a variety of reasons, including to:

• Ensure the technical operation and security of the Site;
• Remember your preferences and settings when you visit our Site;
• Authenticate users and prevent fraudulent activity;
• Analyse how visitors use the Site so that we can improve its functionality and content;
• Deliver relevant and personalised advertising based on your browsing behaviour;
• Measure the effectiveness of our marketing campaigns;
• Enable social media features and integrations;
• Comply with our legal and regulatory obligations, including age verification requirements applicable to casino and gaming services.

3. Types of Cookies We Use

The cookies we use on the Site fall into the following categories:

3.1 Strictly Necessary (Essential) Cookies

These cookies are essential for the Site to function correctly and cannot be switched off in our systems. They are usually only set in response to actions made by you, such as setting your privacy preferences, logging in, filling in forms, or completing a hotel or table-game reservation. Without these cookies, services you have requested cannot be provided.

Because these cookies are strictly necessary to deliver the services you have requested, they do not require your prior consent under applicable Australian privacy law; however, we still disclose them here in the interest of full transparency.

3.2 Performance and Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of the Site. They help us understand which pages are the most and least popular, how visitors move around the Site, and whether they encounter error messages. All information collected by these cookies is aggregated and therefore anonymous.

3.3 Functional Cookies

These cookies enable enhanced functionality and personalisation, such as remembering your language preference, your room-type preferences, or whether you have previously dismissed a notification banner. They may be set by us or by third-party providers whose services we have added to our pages.

3.4 Marketing and Advertising Cookies

These cookies are set through our Site by our advertising partners. They may be used by those partners to build a profile of your interests and show you relevant advertisements on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

3.5 Social Media Cookies

These cookies are set by social media services that we have added to the Site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit.

4. Specific Cookies Used on This Site

The table below provides detailed information about the specific cookies currently in use on the Delquessa Grand Retreat website, including their purpose, provider, type, and duration.

Please note: The list above reflects our current cookie usage and is updated periodically. The actual cookies present on the Site at any given time may vary depending on which pages you visit, your location, and which third-party services are active. We recommend reviewing this Cookie Policy regularly for updates.

5. Third-Party Cookies and Services

Some cookies on our Site are placed by third-party service providers. We do not control the operation of these third-party cookies, and the information they collect is governed by the respective privacy policies of those third parties. We encourage you to review the privacy and cookie policies of these providers directly:

• Cloudflare, Inc. — Provides content delivery network (CDN), DDoS mitigation, and security services. Privacy Policy: https://www.cloudflare.com/privacypolicy/
• Google LLC — Provides web analytics (Google Analytics 4), advertising (Google Ads, DoubleClick), and tag management (Google Tag Manager) services. Privacy Policy: https://policies.google.com/privacy | Google Analytics Opt-out: https://tools.google.com/dlpage/gaoptout
• Meta Platforms, Inc. (Facebook / Instagram) — Provides social media advertising, conversion tracking, and remarketing through the Facebook Pixel and Conversions API. Privacy Policy: https://www.facebook.com/policy.php | Ad Preferences: https://www.facebook.com/adpreferences/ad_settings

Where third-party services involve the transfer of your personal data to servers located outside of Australia, we take steps to ensure that such transfers are conducted in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), including by relying on standard contractual clauses, data processing agreements, or adequacy determinations where applicable.

6. Your Consent

When you first visit the Delquessa Grand Retreat website, you will be presented with a cookie consent banner. This banner allows you to:

• Accept All Cookies — consent to the use of all cookies, including analytics, marketing, and functional cookies;
• Reject Non-Essential Cookies — decline all cookies except those that are strictly necessary for the Site to function;
• Manage Cookie Preferences — access a granular preference centre where you can individually enable or disable each category of cookie.

Strictly necessary cookies do not require your consent and will be placed regardless of your selection, as they are essential for the delivery of the services you have requested. All other cookie categories will only be activated if you provide your explicit consent.

Your consent is voluntary. Refusing non-essential cookies will not prevent you from accessing the general content of the Site, although some features (such as personalised room recommendations, pre-filled booking forms, or loyalty member portals) may be limited as a result.

Your consent choices will be saved for a period of 12 months, after which you will be asked to confirm your preferences again. You may withdraw or modify your consent at any time by accessing the Cookie Preference Centre, which is available via the "Cookie Settings" link in the footer of every page on our Site.

We record the date, time, and scope of your consent for our internal compliance records. This record may be used as evidence of consent in the event of a regulatory inquiry.

7. How to Manage and Control Cookies

In addition to using our on-site Cookie Preference Centre, you have several other options for managing cookies placed on your device.

7.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically:

• View and delete individual cookies already stored on your device;
• Block third-party cookies;
• Block all cookies (note: this may significantly impair the functionality of the Site and many other websites);
• Receive a notification each time a new cookie is placed;
• Enable "Private Browsing" or "Incognito" mode, which limits the retention of cookies after your session ends.

Instructions for managing cookies in popular browsers are available at the following links:

• Google Chrome: https://support.google.com/chrome/answer/95647
• Mozilla Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
• Apple Safari: https://support.apple.com/en-au/guide/safari/sfri11471/mac
• Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge
• Opera: https://help.opera.com/en/latest/web-preferences/

Please be aware that restricting or blocking cookies via browser settings may affect your experience on our Site and other websites. In particular, disabling strictly necessary cookies may prevent you from completing hotel bookings, accessing your loyalty account, or using the online gaming area.

7.2 Opting Out of Analytics Cookies

To opt out of being tracked by Google Analytics across all websites, you may install the Google Analytics Opt-out Browser Add-on, available at: https://tools.google.com/dlpage/gaoptout

You may also configure Google Analytics data sharing settings within your Google Account at: https://myaccount.google.com/data-and-privacy

7.3 Opting Out of Interest-Based Advertising

If you wish to opt out of interest-based advertising delivered by advertising networks, you may use the following industry opt-out tools:

• Your Online Choices (EDAA): https://www.youronlinechoices.com/
• Network Advertising Initiative (NAI): https://optout.networkadvertising.org/
• Digital Advertising Alliance (DAA): https://optout.aboutads.info/
• Facebook Ad Preferences: https://www.facebook.com/adpreferences/ad_settings
• Google Ads Settings: https://adssettings.google.com/

Please note that opting out of interest-based advertising does not mean you will no longer receive advertisements. It means that the advertisements you do receive may be less relevant to your interests.

7.4 Do Not Track (DNT) Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your browsing activity tracked. Because there is currently no universally accepted standard for responding to DNT signals, our Site does not currently alter its behaviour in response to such signals. We will monitor the development of industry standards in this area and update our practices accordingly.

8. Special Note: Casino and Gaming Content

Delquessa Grand Retreat operates both hotel and casino gaming facilities. Certain sections of this Site contain information about gaming services, promotions, and member loyalty programs associated with our casino operations. Access to these sections is restricted to persons who are of legal gambling age under Australian law (18 years of age or older in Queensland).

Cookies used in connection with these gaming sections serve additional purposes, including:

• Age verification and access control to ensure compliance with the Liquor Act 1992 (Qld), the Interactive Gambling Act 2001 (Cth), and other applicable Queensland gaming legislation;
• Responsible gambling monitoring, including session time tracking and self-exclusion enforcement where applicable;
• Secure authentication for the Member Rewards Portal and gaming account management areas.

The use of cookies for responsible gambling and age verification purposes is considered strictly necessary and legally required; accordingly, these cookies are not subject to your optional consent choices.

9. Personal Data Collected Through Cookies

Some of the cookies described in this policy collect data that, alone or in combination, may constitute personal information under the Privacy Act 1988 (Cth). This may include:

• Your IP address;
• Your device type, operating system, and browser version;
• Pages you have visited on this Site and the order in which you visited them;
• The date and time of your visit;
• Referring website or search terms that brought you to the Site;
• Approximate geolocation data (country and city level, derived from your IP address);
• Interaction events such as button clicks, form submissions, and video plays;
• Your booking and reservation history (for authenticated users);
• Your advertising interaction history (for marketing cookies).

This data is handled in accordance with our Privacy Policy, which sets out in detail how we collect, use, store, disclose, and protect personal information, your rights of access and correction, and how to make a privacy complaint.

10. Children's Privacy

Our Site is not directed at children under the age of 18, and we do not knowingly collect personal information from persons under the age of 18 through cookies or any other means. The casino and gaming sections of the Site are strictly for adults aged 18 years and over.

If you are a parent or guardian and believe that your child has provided personal information through our Site, please contact us at info@delquessagrandretreat.com and we will take prompt steps to delete that information.

11. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in applicable law, or other operational, legal, or regulatory reasons. We will notify you of any material changes by updating the "Last Updated" date at the top of this page and, where appropriate, by displaying a prominent notice on the Site or by re-triggering the cookie consent banner.

We encourage you to review this Cookie Policy periodically to stay informed about how we are using cookies. Your continued use of the Site after any changes to this Cookie Policy are posted will constitute your acknowledgement of those changes.

Previous versions of this Cookie Policy are available on request by contacting us at info@delquessagrandretreat.com.

12. Contact Us

If you have any questions, concerns, or requests relating to this Cookie Policy or our use of cookies and tracking technologies, please do not hesitate to contact us:

• Company:
• Trading As: Delquessa Grand Retreat
• Registered Address:
• Privacy Email: info@delquessagrandretreat.com

We will endeavour to respond to all enquiries within 30 days of receipt. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au .

13. Related Policies

This Cookie Policy should be read in conjunction with the following documents, which together form our complete data governance framework:

• Privacy Policy — explains how we collect, use, and protect your personal information across all touchpoints, online and in-venue.
• Terms and Conditions — governs your use of the Site and our services.
• Responsible Gambling Policy — outlines our commitment to safe and responsible gaming practices.