Responsible Gambling Policy

This Responsible Gambling Policy applies to all gambling activities offered at Delquessa Grand Retreat, located in Brisbane, Australia. This policy is published and maintained by , registered at . We are deeply committed to providing a safe, enjoyable, and responsible gambling environment for every guest who visits our property.

Our Commitment

At Delquessa Grand Retreat, we believe that gambling should always be a form of entertainment — never a source of distress, financial hardship, or harm. We are wholeheartedly dedicated to fostering a culture of responsible gambling and ensuring that every guest has access to the support, tools, and information they need to make informed decisions.

Our team is trained to recognise the signs of problem gambling and to respond with compassion, discretion, and genuine care. We do not view responsible gambling as a legal obligation alone — we view it as a fundamental part of who we are and how we treat every person who walks through our doors.

As part of our commitment, we pledge to:

  • Provide clear and honest information about the risks associated with gambling.
  • Promote responsible gambling practices throughout our casino floor and hotel facilities.
  • Offer self-exclusion and other harm minimisation tools to any guest who requests them.
  • Train our staff regularly in responsible gambling practices and support techniques.
  • Cooperate fully with Queensland's responsible gambling regulatory framework and national guidelines.
  • Display responsible gambling resources prominently throughout our premises and on this website.
  • Refuse gambling services to any person who appears to be in distress, intoxicated, or exhibiting signs of problem gambling.

18+ Age Policy

Gambling at Delquessa Grand Retreat is strictly restricted to individuals who are 18 years of age or older. We have a zero-tolerance policy regarding underage gambling, and we enforce this policy rigorously and without exception.

Our staff members are empowered and required to request valid proof of age from any person who appears to be under the age of 18 before allowing entry to our casino facilities. Accepted forms of identification include:

  • Australian Driver's Licence or Learner's Permit
  • Australian Passport
  • International Passport
  • Australian Proof of Age Card issued by a state or territory authority
  • Any other government-issued photo identification confirming date of birth

Any person who is unable to produce valid identification proving they are 18 years of age or older will be denied entry to the casino area without exception. Persons found to have provided false identification will be removed from the premises and reported to the relevant authorities in accordance with Queensland law.

We also ask all guests to play their part in keeping our environment safe. If you are aware of a minor attempting to access gambling facilities at Delquessa Grand Retreat, please notify a member of our team immediately.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of background, income, or experience. It often develops gradually and can be difficult to recognise — both in ourselves and in those around us. We encourage all of our guests to stay informed and to reach out for support if they have any concerns.

Some common warning signs that gambling may be becoming a problem include:

  • Spending more money on gambling than you can afford to lose.
  • Borrowing money or selling belongings to fund gambling activities.
  • Feeling restless, irritable, or anxious when not gambling or when trying to stop.
  • Lying to family members, friends, or colleagues about the amount of time or money spent gambling.
  • Using gambling as a way to escape from stress, anxiety, depression, or personal problems.
  • Chasing losses — continuing to gamble in an attempt to win back money that has been lost.
  • Neglecting work, study, family, or personal responsibilities because of gambling.
  • Feeling a constant preoccupation with gambling, such as planning the next session or reliving past experiences.
  • Making repeated, unsuccessful attempts to cut back or stop gambling.
  • Experiencing relationship difficulties, financial hardship, or mental health challenges as a result of gambling.

If you recognise any of these signs in yourself or in someone you care about, please know that help is available, and you are not alone. Reaching out is a sign of strength, and support is always within reach.

Gambling Self-Help Tips

If you choose to gamble, the following tips can help you keep it a safe and enjoyable experience:

  • Set a budget: Decide in advance how much money you are comfortable spending and stick to it — treat it as the cost of entertainment.
  • Set a time limit: Decide how long you will gamble before you start, and leave when that time is up regardless of whether you are winning or losing.
  • Never chase your losses: If you have lost your budget for the session, accept the loss and walk away. Chasing losses rarely leads to recovery and often leads to greater harm.
  • Take regular breaks: Step away from the casino floor regularly to rest, eat, and reflect on how the session is going.
  • Avoid gambling when upset or distressed: Emotional states can impair judgement. Gambling is best enjoyed when you are calm and clear-headed.
  • Balance gambling with other activities: Ensure that gambling remains just one of many leisure activities in your life, rather than the primary focus.
  • Do not gamble under the influence: Alcohol and other substances affect decision-making and can lead to riskier gambling behaviour.
  • Talk to someone: If you feel that gambling is becoming less enjoyable or more compulsive, speak to a trusted friend, family member, or professional support service.

Self-Exclusion and Support Tools

We understand that sometimes the most responsible decision a person can make is to take a break from gambling entirely. Delquessa Grand Retreat supports and facilitates a range of self-exclusion and harm minimisation tools designed to help guests take control of their gambling.

Self-Exclusion Program

Our self-exclusion program allows guests to voluntarily exclude themselves from the casino facilities at Delquessa Grand Retreat for a set period of time. Once enrolled in the program, our team will take all reasonable steps to prevent your entry to the casino area and to remove you respectfully if you attempt to enter during your exclusion period.

To apply for self-exclusion, please speak confidentially with any member of our Guest Services team or contact our Responsible Gambling Officer directly. All enquiries are handled with the utmost sensitivity and discretion. Self-exclusion can be arranged at any time, and there is no minimum or maximum period required for initial enrolment.

Queensland's Gambling Self-Exclusion Register

In addition to our in-house program, Queensland offers a state-wide self-exclusion register that can restrict your access to multiple gambling venues across the state. We strongly encourage guests who are concerned about their gambling to take advantage of this broader tool. Information about Queensland's self-exclusion options is available through the Queensland Government's Office of Liquor and Gaming Regulation (OLGR) or via the Gambling Help Online service listed below.

Deposit and Loss Limit Assistance

Our staff can assist you in setting personal spending limits and can provide guidance on managing your gambling budget. Please approach our Guest Services team or Responsible Gambling Officer for confidential assistance.

Cooling-Off Periods

If you feel you need a short break but are not ready to commit to a full self-exclusion, we can also assist you with a temporary cooling-off period. During this time, you will not be permitted to access the casino floor, giving you space and time to reflect on your gambling habits.

How to Contact Our Responsible Gambling Officer

Our dedicated Responsible Gambling Officer is available to speak with any guest in complete confidence. You can request to speak with our Responsible Gambling Officer at the main reception desk or at any Guest Services point on the casino floor. All conversations are treated with the highest level of confidentiality and respect.

Help and Support — Helpline Numbers

If you or someone you know is struggling with gambling, please reach out to one of the following support services. Help is available 24 hours a day, 7 days a week, and all services listed below are free and confidential.

Australia

  • Gambling Help Online
    Free, confidential support for anyone affected by gambling in Australia.
    Phone: 1800 858 858 (free call, available 24/7)
    Website: www.gamblinghelponline.org.au
  • Lifeline Australia
    Crisis support and suicide prevention for all Australians.
    Phone: 13 11 14 (available 24/7)
    Website: www.lifeline.org.au
  • Beyond Blue
    Mental health support, including for gambling-related anxiety and depression.
    Phone: 1300 22 4636 (available 24/7)
    Website: www.beyondblue.org.au
  • Queensland Gambling Help Service
    State-based counselling and support for Queensland residents.
    Phone: 1800 858 858 (free call, available 24/7)
  • Financial Counselling Australia
    Free financial counselling for those experiencing financial difficulty related to gambling.
    Phone: 1800 007 007 (available Monday to Friday, 9:30am – 4:30pm AEST)
    Website: www.financialcounsellingaustralia.org.au

International Support Services

  • GamCare (United Kingdom)
    The leading provider of support, information, and advice for anyone harmed by gambling in Great Britain.
    Phone: 0808 8020 133 (free call from the UK, available 24/7)
    Website: www.gamcare.org.uk
  • BeGambleAware (United Kingdom)
    Independent support and guidance for people concerned about their gambling or the gambling of someone they care about.
    Phone: 0808 8020 133 (free call from the UK, available 24/7)
    Website: www.begambleaware.org
  • National Council on Problem Gambling — NCPG (United States)
    National helpline providing crisis intervention and referral to local resources for anyone affected by problem gambling in the United States.
    Phone: 1-800-522-4700 (free call, available 24/7)
    Text: 1-800-522-4700
    Chat: Available via www.ncpgambling.org
  • Gamblers Anonymous (International)
    A fellowship of men and women who share their experience, strength, and hope with each other so that they may solve their common problem and help others to recover from a gambling problem. Meetings available worldwide.
    Website: www.gamblersanonymous.org

Our Responsible Gambling Resources On-Site

In addition to the support services listed above, Delquessa Grand Retreat makes the following resources available directly on our premises:

  • Printed responsible gambling brochures and information cards, available at all reception and guest services points.
  • Prominently displayed responsible gambling signage throughout the casino floor.
  • Private consultation with our Responsible Gambling Officer, available upon request at any time.
  • Access to self-exclusion registration materials at our Guest Services desk.
  • Complimentary quiet room space for guests who need to step away and collect themselves.

Updates to This Policy

Delquessa Grand Retreat is committed to continuously reviewing and improving its responsible gambling practices. This policy is reviewed regularly to ensure it remains aligned with current Queensland legislation, national standards, and best practice guidelines in responsible gambling. We welcome feedback from our guests and the broader community regarding this policy and our responsible gambling practices.

For enquiries regarding this policy, please contact us at:


We thank you for taking the time to read this policy. At Delquessa Grand Retreat, we genuinely care about the wellbeing of every person who visits us. Please gamble responsibly — and if you ever need support, please do not hesitate to reach out. You are never alone.